Help & support
Before you submit your request (or right after), we’re here to help with the details that keep your plans comfortable and clear.
Quick answers
Yes—start by sending your preferred date. If your plans change, reply to your confirmation message and we’ll do our best to accommodate.
A charged smartphone helps for app-based prompts. Comfortable shoes are recommended, and a quick weather check is always smart.
It’s designed for groups, with instructions made to support everyone’s pace. Share your group size in your request so we can confirm suitability.
Use the message field in your request to describe what you need. We’ll respond with practical notes and help you decide confidently.
Contact support
If you prefer, send a request with your question. We’ll respond with helpful next steps for your group’s date and needs.
What to include
- Your preferred date
Even an approximate date helps us check availability faster.
- Group size
Tell us how many travelers are coming.
- Any special needs
Accessibility notes, timing constraints, and preferences.
We keep communications focused on your request and helpful trip guidance.